Privacy Policy

Last Updated: [Date]

1. Introduction

At Grade Sentry, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

  • Register for our Service
  • Create or modify your account
  • Connect your Canvas account
  • Contact our customer support
  • Subscribe to our Service
  • Respond to surveys or communications

This information may include:

  • Contact information (such as name, email address, and phone number)
  • Account credentials for our Service
  • Canvas API tokens or credentials
  • Payment information (processed securely through our payment processors)
  • Student information imported from connected educational platforms
  • Communications and correspondence with us

2.2 Information Automatically Collected

When you use our Service, we may automatically collect certain information, including:

  • Device information (such as IP address, browser type, operating system)
  • Usage details (pages visited, features used, time spent)
  • Location information
  • Cookies and similar tracking technologies

2.3 Educational Information

Through your Canvas connection, we may access and process educational data, including:

  • Course information and enrollment data
  • Assignment details and due dates
  • Grades and academic performance metrics

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Maintaining the Service

  • Creating and managing your account
  • Processing transactions and subscriptions
  • Facilitating communication between our Service and Canvas
  • Generating alerts and notifications based on your preferences
  • Providing customer support and responding to your inquiries

3.2 Improving and Personalizing the Service

  • Analyzing usage patterns to enhance user experience
  • Developing new features and functionalities
  • Personalizing your experience based on your preferences
  • Troubleshooting technical issues

3.3 Communications

  • Sending service-related notifications (such as grade alerts, assignment deadlines, etc.)
  • Providing administrative notices (such as updates to our policies)
  • Responding to your comments, questions, and requests

3.4 Security and Protection

  • Detecting, preventing, and addressing technical issues
  • Protecting against unauthorized access or illegal activity
  • Enforcing our Terms of Service

4. How We Share Your Information

We may share your information in the following situations:

4.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:

  • Payment processing (Stripe)
  • Text message delivery (Twilio)
  • Email delivery (SendGrid)
  • Customer support
  • Data analytics
  • Cloud hosting and storage

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with your consent or as otherwise disclosed at the time of data collection or sharing.

4.5 What We Don't Share

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

  • Encryption of sensitive data at rest and in transit
  • Regular security assessments and tests
  • Access controls and authentication procedures
  • Regular monitoring of our systems for potential vulnerabilities

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Updates

You can review and update your account information directly through your account settings. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.

6.2 Data Deletion

You can request deletion of your account and personal information by contacting our support team. We will delete your data within 30 days, except for information that we are required to maintain for legitimate business or legal purposes.

6.3 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

6.4 Service Notifications

You can manage your notification preferences for grade alerts and other service-related communications through your account settings.

7. Text Messaging Services

7.1 SMS and MMS Communications

Grade Sentry sends text message alerts to users who have explicitly opted in to these services. These messages are strictly limited to grade and assignment notifications based on your preferences.

7.2 Frequency of Messages

Message frequency varies based on student activity and your notification settings. You will only receive text alerts for events that match your configured criteria, such as missed assignments or grades below your specified threshold.

7.3 Message and Data Rates

Standard message and data rates may apply for each text message sent or received, as provided by your wireless service provider. We are not responsible for any fees charged by your carrier.

7.4 Opting Out

You can stop receiving text messages at any time by:

  • Replying STOP to any text message from us
  • Adjusting your notification settings in your account
  • Contacting our customer support

7.5 Mobile Number Changes

If your mobile number changes, you are responsible for updating it in your account settings to continue receiving text notifications.

8. Children's Privacy

Our Service is directed to parents and guardians, not to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.

For educational data accessed through Canvas, we comply with applicable laws, including the Family Educational Rights and Privacy Act (FERPA), and we process student data only as directed by parents and guardians who have legitimate access to such data.

9. International Users

Our Service is primarily intended for users in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers are located.

By using our Service, you consent to the transfer of your information to the United States or other countries, which may have different data protection rules than those of your country.

10. Updates to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

[Your Company Name]
[Address]
Email: privacy@grade-sentry.com
Phone: [Phone Number]